Product catalogue

STANDARD TERMS OF SALE OF GOODS FOR FAAC (UK) LTD

1. GENERAL All sales made by FAAC (UK) Ltd (“the Company”) to customers installing the Company’s products (“the Customer”) are made on the following terms and conditions, a separate set of terms and conditions are available for Customers wishing to resell the Company’s products. No employee or agent of the Company has the authority to alter them and no alteration shall be binding unless agreed in writing by a Director of the Company. In these terms the Goods shall mean all goods (including any installment of the Goods or any parts for them or any associated services provided relating to them) which the Company is to supply in accordance with these terms. Any standard terms of the Purchase will not apply. DELIVERY The Company shall ensure that each delivery of the Goods is accompanied by a delivery note that shows the date of the order, the type and quantity of the Goods and if the goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered. The Company shall deliver the Goods to the location set out in the order or such other location as the parties may agree at any time after the Company notifies the Customer that the Goods are ready. The Company will ordinarily ship any Goods by next day delivery courier, whilst the Company will use reasonable endeavors to ensure the Goods are received the next working day by the Customer, the Customer accepts that courier’s cannot guarantee this to the Company and therefore no warranty is given as to the exact delivery time to the Customer. Time of delivery shall not be of the essence in any contract between the Company and the Customer. If Goods are being collected, the Customer shall collect the Goods from the Company’s premises or such other location as may be advised by the Company prior to delivery within five Business Days of the Supplier notifying the Customer that the Goods are ready. TITLE AND RISK Notwithstanding delivery and the passing of risk in the Goods, the Goods shall remain the absolute property of the Company and legal title to the Goods shall not pass to the Customer until the Company has received payment in full for the goods, any associated services relating to the Goods and all other goods agreed to be sold by the Company to the Customer for which payment is then due. Until then the Company shall be entitled at any time to require the Customer to deliver the Goods to the Company and if the Customer fails to do so forthwith, to enter upon the premises of the Customer or any third party where the goods are stored and repossess the Goods. All risk of loss or damage to or loss of the Goods shall pass to the Customer upon delivery. Proof of delivery from the Company’s courier will deemed confirmation that delivery has taken place, if delivering to 3rd party addresses it is the responsibility of the Customer to ensure the receiving party knows the goods will be arriving and that only authorised persons sign for the goods. If the goods are to be collected from the Company’s premises, delivery will take place when the Company notifies the Customer that the goods are available for collection. If delivery is to take place at the Customer’s premises or elsewhere then the delivery will take place at the time of delivery to that place (if the Goods are to be installed by the Company then delivery will take place on completion of installation). PRICE AND PAYMENT The price of the Goods shall be the price set out in the in the Supplier’s current published price list less any agreed discount agreed between the Company and the Customer prior to delivery. 2. 3. 4. 6. ACCEPTANCE OF GOODS The Customer shall inspect the goods supplied immediately on receipt and will within five working days from such inspection give notice in writing to the Company of any allegation of deficiency. If no such notice has been received the Goods shall be deemed to accord in all respects with the Customer’s instructions and the contract. Goods that arrive with any sign of damage must be signed for as “damaged” on the courier’s paperwork otherwise it will be deemed that the goods arrived in a satisfactory condition. RETURN GOODS AUTHORISATION Before returning any goods to the Company whether for repair or credit or otherwise the Customer shall complete all the details requested on the on-line returns form noting the reason for the return, the party returning the goods, the quantity and details of who to contact in the case of a query. After completing the form the Customer must wait to receive a RMA number from the company before returning the goods. The RMA number should be marked clearly on the outside of the returned package and on a slip inside the package. If no such RMA number is obtained and marked on the package and the Company cannot ascertain the source or other relevant details of the goods then the Company shall have no liability in respect of the goods and may retain, destroy or dispose of or otherwise deal with the goods as it sees fit. It is the responsibility of the party returning the goods to ensure they are suitably packaged for transportation, the company cannot accept liability for goods which are damaged in transit whilst being returned to us. RETURN OF GOODS Without prejudice to the provisions relating to Returns Forms, if any goods are returned as surplus to requirements, no longer required, ordered in error or otherwise unnecessary then, other than where such return is due to the error or negligence of the Company, these goods can only be returned for credit if: a) They are an item that is normally stocked by the Company and they have not been specially ordered for the Customer (specially ordered items include custom length safety edges, the wider range of Videx products that do not appear in the Company’s catalogue, equipment painted to a specific RAL, etc). b) The goods are in as new condition, including the packaging, skin pack unopened, etc. so they can be re-stocked as new. c) The goods must be returned within 30 days of delivery. d) You must include the original purchase order number, the Company’s sales order number and the Company’s invoice number. This may be entered in the Customer reference field of the returns form. In the event that goods are returned for credit and meet the above conditions the Company reserves the right to make a re-stocking charge equal to 10% of the value according to the invoice value at the time of the specific goods in question or £10 whichever the greater, together with any applicable VAT. Any goods that require an in depth inspection prior to re-stocking will be subject to a higher re-stocking charge. 7. 8. 5. ORDERS AND QUOTES Each order shall constitute a separate contract. Unless otherwise stated quotations are valid for three months from the date of quotation.